Help Center
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Orders & Tracking
View order status, track shipments, modify orders
12 articles
Shipping & Delivery
Shipping rates, delivery times, international orders
8 articles
Returns & Exchanges
Return policy, exchange process, refunds
10 articles
Payment & Billing
Payment methods, invoices, pricing questions
7 articles
Account & Security
Login issues, password reset, account settings
9 articles
Product Care & Warranty
Care instructions, warranty claims, repairs
6 articles
Frequently asked
Common questions
How long does shipping take?
Standard shipping takes 3-5 business days. Express shipping (1-2 days) is available for orders over $200.
What is your return policy?
We accept returns within 30 days of delivery for most items. Products must be unused and in original packaging.
Do you ship internationally?
Yes, we ship to over 50 countries. International orders typically arrive within 7-14 business days.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track orders in your account dashboard.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and PayPal. Enterprise customers can request net-30 terms.
How do I cancel or modify my order?
Orders can be modified or cancelled within 2 hours of placement. Contact concierge at concierge@vendra.com for assistance.
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