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Frequently asked

Common questions

How long does shipping take?
We offer standard and express shipping. The available methods, delivery estimates, and costs for your address are shown in your cart and at checkout before you pay.
What is your return policy?
We accept returns on most items in unused condition and original packaging. Start a return from your account → Orders, where the return window and refund timing for your order are shown.
Do you ship internationally?
Yes, we ship to over 50 countries. International orders typically arrive within 7-14 business days.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track orders in your account dashboard.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and PayPal. Enterprise customers can request net-30 terms.
How do I cancel or modify my order?
Orders can be modified or cancelled within 2 hours of placement. Contact concierge at concierge@vendra.com for assistance.